Refund and return policy
Arokiya Online Limited prides itself in providing a valuable service and delivery of quality products. As our valued customer, you are entitled and also at liberty to contact us for any refunds if applicable.
However there are certain products and services which are excluded from our returns policy: Gift Vouchers, Beauty Products, Food Products, Food Gifts Sets, Incense Products. Refunds will only be given in accordance with your legal rights on the above products
At the time of delivery, If your product is faulty, damaged or unfit for purpose, please contact us. Please note you will be asked to provide photographic evidence of any damaged goods.
Unopened goods can be returned if found faulty within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via wallet, credit/debit card used for the original transaction after deduction of post and packing charges. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. Arokiya Online Ltd. reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us via WhatsApp . We will require you to return the goods, at your cost, to us for inspection. We will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
Any uncollected packages that are returned to us, which includes fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.
Any goods dispatched by us in error remain the property of Arokiya Online Ltd. If you receive any goods by mistake, that weren't ordered, please contact us within 7-days to arrange for collection.